Privacy Policy

1. Information We Collect

Shieldlink AI Inc. (Shieldlink AI) collects the following categories of personal information as defined by the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Identifiers: Name, email address, phone number, IP address, device identifiers, and similar identifiers.

Personal Information Categories: Contact information, company name, job title, and professional information.

Commercial Information: Records of products or services requested, obtained, or considered, including demo requests and service usage history.

Internet or Other Electronic Network Activity: Browsing history, search history, information regarding your interaction with our website, application, or advertisements, including pages visited, time spent, and clickstream data.

Geolocation Data: General location information derived from IP addresses or device settings.

Professional or Employment-Related Information: Current or past job history, company affiliation, and professional background information.

Inferences: Information used to create a profile about your preferences, characteristics, and behavior.

2. Sensitive Personal Information

Under the CPRA, we may collect the following categories of sensitive personal information:

• Account Log-in Information: Username, password, and security questions/answers (if applicable)

We do not use or disclose sensitive personal information for purposes other than those specified in the CPRA, which include:

• Performing services or providing goods reasonably expected by you
• Ensuring security and integrity of our services
• Short-term transient use, such as non-personalized advertising
• Performing services on behalf of our business
• Verifying or maintaining the quality or safety of our services

3. How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

• Service Delivery: Provide, maintain, and improve our services, including processing demo requests and responding to inquiries
• Communication: Send you technical notices, updates, support messages, and marketing communications (with your consent where required)
• Analytics and Improvement: Monitor and analyze trends, usage, and activities to improve our services and user experience
• Security: Detect, prevent, and address technical issues, security threats, fraud, and unauthorized access
• Legal Compliance: Comply with legal obligations, respond to lawful requests, and protect our rights and interests
• Business Operations: Manage our business operations, including customer relationship management and service optimization
• Personalization: Personalize your experience and provide tailored content and recommendations

4. Information Sharing and Disclosure

We may share your personal information with the following categories of third parties:

• Service Providers: Third-party vendors who assist us in operating our services, such as cloud hosting providers, analytics services, email service providers, and customer support platforms
• Business Partners: Trusted partners who help us deliver our services, subject to appropriate confidentiality agreements
• Legal and Regulatory: When required by law, court order, or government regulation, or to protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where personal information may be transferred as part of the transaction

We do not share your personal information with third parties for their own marketing purposes without your explicit consent.

5. Do Not Sell or Share My Personal Information

Shieldlink AI does not sell your personal information. We do not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.

Under the CCPA/CPRA, "sharing" means disclosing personal information to a third party for cross-context behavioral advertising. While we may use analytics and advertising services that process your information, we do not engage in the sale or sharing of personal information as defined by California law.

If you are a California resident, you have the right to opt-out of the sale or sharing of your personal information. To exercise this right, please contact us using the information provided in the "Contact Us" section below, or use our opt-out mechanism available on our website.

Opt-Out Mechanism: California residents can opt-out of the sale or sharing of personal information by:

• Submitting a request through our contact form on our website
• Emailing us at privacy@shieldlink.ai with the subject line "CCPA Opt-Out Request"

We will process your opt-out request within 15 business days and will not require you to create an account to exercise this right.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for different periods depending on the type of data and the purpose for which it was collected:

• Active Account Data: We retain your account information, profile data, and account settings for the life of your account, or until you request deletion of your account.
• AI Interactions/Prompts: We retain AI interactions, prompts, and related data for 90 days. This retention period balances our need for debugging, service improvement, and troubleshooting with your privacy interests.
• Anonymized/Aggregated Analytics: We retain anonymized and aggregated analytics data for 2 years. This data cannot be used to identify you personally and is used for business intelligence and service improvement purposes.
• Billing Records: We retain billing records, payment information, and transaction history for 7 years to comply with tax, accounting, and legal requirements.
• Post-Account-Deletion: Upon account deletion, we will purge your personal information within 30 days, except where we are required to retain certain information for legal, regulatory, or legitimate business purposes (such as billing records, fraud prevention, or compliance with legal obligations).

After the retention period expires, we will securely delete or anonymize your personal information in accordance with our data deletion procedures, unless we are required by law to retain it for a longer period.

8. Your Privacy Rights (Including CCPA/CPRA Rights)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect, use, disclose, and sell/share
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: Opt-out of the sale or sharing of your personal information (though we do not sell personal information)
• Right to Limit Use of Sensitive Personal Information: Request that we limit the use of your sensitive personal information to what is necessary for providing our services
• Right to Non-Discrimination: Exercise your privacy rights without discrimination, including not being denied goods or services, charged different prices, or provided a different quality of service
• Right to Data Portability: Receive your personal information in a portable and readily usable format

How to Exercise Your Rights: To exercise any of these rights, please contact us at privacy@shieldlink.ai or through our website contact form. We will verify your identity before processing your request and respond within 45 days (or as required by law).

You may also designate an authorized agent to make requests on your behalf. We will require proof of authorization before processing such requests.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

For more information about our use of cookies and how to manage your preferences, please refer to our Cookie Policy or contact us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we may also provide additional notice through email or other means.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: privacy@shieldlink.ai
• Website: Through our contact form at www.shieldlink.ai

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable privacy laws.